At Bismark Store, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, our return and refund policy is designed to provide you with a hassle-free experience. Please read the following terms carefully:
1. Eligibility for Returns
- Items must be returned within 14 days from the date of delivery.
- Products must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
- Certain items such as undergarments, swimwear, and custom-made products are not eligible for returns for hygiene reasons.
2. Return Process
- Contact our customer service team at [contact email/phone number] to initiate the return process.
- Provide your order number and a brief description of the reason for the return.
- Once your return request is approved, you will receive instructions on how to send the item back to us.
- Customers are responsible for return shipping costs unless the item received was incorrect or defective.
3. Inspection and Approval
- Upon receiving the returned item, our quality control team will inspect it to ensure it meets our return criteria.
- If the item passes inspection, a refund or exchange will be processed.
- We reserve the right to deny a return if the item does not meet our requirements.
4. Refund Process
- Refunds will be processed within 7-10 business days after the returned item has been inspected and approved.
- The refund will be issued to the original payment method used for the purchase.
- Please note that it may take additional time for your bank or card issuer to post the refund to your account.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at [contact email/phone number].
- We will arrange for a replacement or full refund, including shipping costs.
6. Exchanges
- Exchanges are subject to product availability.
- If you wish to exchange an item, follow the return process and indicate your preference for an exchange.
7. Non-Returnable Items
- The following items cannot be returned or refunded: undergarments, swimwear, clearance items, and gift cards.
Contact Us
For any questions regarding our return and refund policy, please reach out to our customer service team via our contact page. We are here to assist you and ensure your shopping experience is enjoyable.
Thank you for choosing Bismark Store!